Robert J Bennett

First, let me say that Will was one of three agents that we interviewed prior to engaging one of them to list our house. He was “hands down” our choice to list with — his presentation, his answers to our questions about the process and confidence in seeing the sale to a successful close all communicated to us that he was the professional to move forward with. He represented your agency well, and is clearly an asset to your business.

1. The transaction was smooth and professional from beginning to end. Will told us that we would be hearing from a number of associates regarding forms to sign, a write-up to do (ten things you love about your house), scheduling the staging person, arranging for the ECAD inspection, and then a whole house inspection. He was correct, and we felt that at every step of the way all the details were being covered.

2. We were most impressed (and reassured) with Will’s responsiveness to every text, email, and phone call we initiated. He was both timely, and helpful with his answers and advice concerning various questions. I tried not to over utilize his time, but he always reassured me that we were free to contact him at any time. His timely communication was one of his greatest assets. We were also impressed (amazed?) that his prediction of multiple offers after one weekend on the market were realized. This is especially so since that first weekend we had a winter storm which immobilized most of the city for 3 days. Since we lost power, I had to literally search the neighborhood outside for cell reception in order to communicate and to co-sign the purchase offer. Looking back it’s comical, but at the time it was crazy. Will gave us every confidence that everything would be fine. He even checked on us after the power was restored to make sure our house had not been damaged.

3. I understand that it’s important to identify any areas of weaknesses. Honestly, I can’t think of anything that I wish Will had done, or done differently. We were completely happy with the transaction, from start to finish. It’s the first time I/we attended the closing without our representative, but Will explained that that was a COVID thing in effect. He prepared us well and sent the closing documents ahead of time for our review. No problems at all.