General Policies & Best Practices

General Support / Questions

Any time you ask a question, let us know where you first looked for the answer and also propose a solution (let us know what you think the right answer is to your question.) This will help you learn how to navigate the Company Guide better, it will help us improve the Company Guide, and it helps you better learn the answer to your question for future reference.

Office Mail

Avoid having anything sent to the office, and especially avoid having anything of value sent to the office. There is usually someone there to receive deliveries, but it becomes overly complicated to make sure that you receive whatever was sent. It’s best to have anything sent directly to you. We do check the mail once/week and we notify agents whenever they have anything there that was sent to them.

Disbursement Authorizations & Contract Packages (Submit 7 Days Prior to Closing)

We review any contract package within 3 business days. If you submit for a DA on Monday at 5 pm, it will be reviewed by Thursday at 5 pm. If you submit it on Friday at noon, it will be reviewed by Wednesday at noon. Title companies generally want DAs 1-2 days prior to closing. Because of this, it’s a policy for you to submit contract packages at least 7 calendar days before closing (1 week). This is work that has to be done, so why not do it early? If you hate paperwork, please consider using our very affordable $150/file transaction coordination and they’ll handle it for you. If you continuously submit for DAs late, we will require that you use transaction coordination.

Google Workspace Allowed Data Storage

Each agent is allowed 2TB of data storage in Google Workspace. There is no opportunity to exceed this, so files must be deleted if you exceed this. This is across Gmail, Drive, and Photos.

Copyright Infringement

Bramlett Residential strictly prohibits copyright infringement. Copyright infringement is the violation of one or more of the copyright owner’s exclusive rights. A copyright infringement case requires proof of: (1) ownership of a valid exclusive copyright right, and (2) defendant’s infringement of that right. Basically, it’s using a work without permission. Just because proper attribution is given to a work to avoid plagiarism, does not mean the work is being infringed upon. Let’s say an agent finds a photograph online and copies and pastes it to their website, but does not include some text that says “Source: John Doe Photography.” Unless John Doe Photography has given the agent permission to post that photo, either by specifically entering into an agreement with the agent or through the terms of use on their website, this can be considered copyright infringement.

Helpful Resources