We absolutely love working with our clients and we love nothing more than helping them have a wonderful buying or selling experience. Over the years, our clients have graciously written 1000+ reviews about their experiences on sites like Google, Yelp, & Zillow. We've collected them here.
Abby Martin
Arlene helped us buy our first house. It took a year to find the right place and she stuck with us the entire time. She took the time to get to know us and determine what our like and dislikes were. I can tell she was very busy, but was able to respond to all of our emails instantly (even the ones that we sent late at night). If there was a house that popped up that we wanted to look at, she set up the time and all the information on the house within the day. As we looked at houses she brought up concerns that we would have never thought of as first time home buyers and made it feels as if she was buying the house with us. I have not had any other REALTOR® to compare to her too and I don’t plan to ever have a different one. I would gladly ask her help when I need to buy my second, third, and fourth home.
Nancy Taute is by far the best Realtor I’ve worked with in my lifetime! We signed a contract on a house after two months of looking. She was always one step ahead of me, sending me houses she thought I might consider, getting me seller’s disclosures, surveys, or comps without me asking. She was miraculously available when I wanted her and never seemed to tire of looking at yet another house while we figured out what we wanted. It became obvious after a while that she was doing a lot of legwork behind the scenes. I always felt like Nancy had my best interests at heart and always acted with the utmost integrity. Nancy was truly amazing!
We are celebrating our 1-year anniversary with DANA EPSTEIN and DOCHEN REALTORS! Last March we closed on a fabulous home- thanks to the hard work and loving care we received from Dana. We were out of town buyers and with assistance from our daughter we were taken care of from the start! When Dana began with us, she adeptly guided us in our search for the right neighborhood that suited our family’s needs. Dana made sure we were represented beautifully to the sellers. Dana was reassuring and educated us during our inspection. Her attention to details were impeccable. All of this professionalism comes with a kind loving and patient heart… Dana – we are most grateful to you!
Nancy has helped us through two home purchases and sales over the last 14yrs. Her knowledge and experience helped us maximize the value in both. She possesses seemingly inexhaustible energy! Nancy’s always quick to reply with a warm, friendly manner. We highly recommend Nancy Taute!
We recently had the pleasure of working with Jackie when we were looking to relocate to Austin. A friend recommended her and I’m so glad we found her–she is the best. We didn’t know which area of Austin we wanted to live in, and she took the time to show us all areas and gave us honest feedback about each. Working with Jackie was amazing and I will recommend her to everyone I know looking to make a home purchase in the area.
Dochen Realtors sold our home for us in 2019 and we were very impressed with their professionalism from start to finish. From the beginning we worked with Carol Dochen and Patti Tauber who came up with some creative marketing ideas as we were selling a unique property in a niche market. Carol’s daughter, Katie Dochen soon joined the team and we were blown away by everyone’s efforts to market and sell our property. Patti and Katie were a real team who used every imaginable method to get the word out and get prospective buyers into our home. They both became friends due to the time that were devoted to getting to know us. On a personal note, Patti, Katie and Carol are just good, honest, down to earth people.
I just wanted to say thank you again for everything! I am so impressed with Carol Dochen! She has a good design eye too! I knew you were great when I referred you to my best friend when you sold her parent’s house on Highland Hills many years ago. Pete and I are grateful!
Katie is a fantastic realtor, listened to all my needs and concerns and was proactive about vetting homes and giving feedback. I was able to work with multiple members of the Dochen team, including Katie, Nancy, and Carol, and they were all incredible friendly, knowledgeable, and trustworthy. I was able to relax throughout the process knowing they had my back and were on top of all of the details. I also really appreciated the comprehensive and organized binder of materials they presented to me when I bought my home with all of my important documents. The gift basket they gave at the end was also a really sweet touch. Very personable and professional, would highly recommend.
We were having trouble selling our house. A friend suggested we try Dochen Realtors. Lucky us we got Nancy! She’s the absolute best. She suggested some smart make ready repairs, and staged our house FOR us. As soon as the house was back on the market, we had multiple offers. Nancy was so helpful through the whole experience, and a true pleasure to work with.
Patti Tauber became a full partner with us in the planning and execution of the sale of our home. She was always on top of the procedures and details for getting our house on the market, from our very first discussion. She advised us wisely on timing for putting the house on the market, on repairs and touch-ups needed, and on staging and landscaping to show the house to best advantage for a prompt and profitable sale. Knowing we would be apprehensive about what was going on behind the scenes in marketing our house, she kept us apprised all the way, easing our anxiety with her reports and explanations. We always felt we were Patti’s first priority. How many Realtors can place a house on the market on a Tuesday and have two good offers by Friday?
Patti worked closely with the prospective buyers’ Realtors and advised us along the way (even though we were on the West coast at that point in time) to mesh the several counter-offers, in order to arrive at a firm sales contract in just days. You can’t beat true professionalism! Not when combined with personal attention and warm, empathetic care for clients. Tens across the board.
What a team! Everyone helps each other out and therefore they take great care of their clients. We worked with Arlene. She is extremely knowledgeable not only in finding great houses but the right locations, explaining financial aspects and everything you need to have a smooth relocation. She is very patient, including with children, and very importantly knows how to listen and understand what one needs. Thank you for your incredible work.
Katie is an MBA/MPA and a former business consultant, so she brings a broader and deeper skill set to negotiating and problem solving. Having grown up and gone to grad school in Austin, she also has a deep understanding of the city, its history, and continued evolution. She’s always available and approachable, and speaks directly when appropriate. She was a critical ally during a difficult move and for that we are greatly appreciative.
I recently purchased my first condo and can not recommend Jen and the rest of her team enough. Jen has an amazing process with first time home buyers and those new to the area to help you really understand the market and make sure everyone is on the same page. David was incredibly patient looking at houses all over Austin and offered great guidance and Rachel was so responsive to all my questions. Jen and team understood what a big purchase this is as for me and I never felt like anything was going to fall through the cracks and I knew I had someone looking out for my best interest. Would give them 10 stars if I could.
The punchline…Jen Berbas and her team are a unicorn real estate team. We can't thank Jen and her team enough for being so fantastic and there for us every step of the way, regardless of request or time of day! If you need an Austin real estate agent, look no further than the Jen Berbas Team at Realty Austin.
The details…I wanted to write a long review as Jen and her team’s service warrants it… A home purchase is one of the most important purchases of your life, so you need to feel the same about who you are working with to support that purchase.
My wife and I had been living in Austin for a few months, we roughly knew the zip code we wanted to be in, but that was the extent of our Austin knowledge. We talked to a few Realtors, but the relationship didn’t click. However, halfway through our first meeting with Jen Berbas, we knew we had a connection.
Jen’s focus is on the long-term happiness of her clients and how she can aid us in making the right home decision. From our initial meetings on, there was no rushed or transactional conversations, no pressure to sign a buyer’s agreement, no being bombarded with homes to look at. Jen actively listened to what we wanted. Her goal was to make us happy and confident, and not feel rushed and pressured in a tight market, and potentially making the wrong decision.
Jen spent a lot of time upfront educating us about the pros & cons of Austin neighborhoods, the recent growth & valuation of the Austin market, considerations between old, recent, and new builds, weather impact and construction considerations, and walking through the terms and conditions of a house contract and what to expect when we do get an offer accepted. She also brings a wealth of quantitative data to support her market insights.
When we started viewing, we were armed with all the knowledge we needed to make decisions on neighborhoods and houses. Jen was honest about homes we viewed, and it helped immensely to have someone trusted to talk to. Jen and her team are also plugged into all the off-market homes and we were always viewing a home on the first available day, typically at one of the first time slots.
In under a month of working with Jen and her team, they found the perfect house for us listed off network. The home had multiple offers and Jen’s expertise in writing the correct offer with the right amount of option and earnest money was the reason our offer was accepted. In the five-day madness of the option period, she organized all the surveys we needed, either she or her team were there for every survey and helped us with results and next steps. She then helped us counter for a few items that needed to be fixed, as well as negotiating the right price for a short-term lease back the sellers needed.
Jen and her team are nothing short of amazing and supportive throughout the entire process and basically available 24x7 for any questions or concerns. In the end, we found our dream house and made new friends along the way, as we know Jen and her team will be there in the future for anything we need.
I was happy with the service Jen's team provided in the sale of my property. She and her team were professional and courteous during the entire process. She set realistic expectations regarding the sale of tenant occupied property, and worked closely with the tenants, property manager and the buyers agent to build and preserve as much tenant goodwill as possible during the sensitive era of COVID. Despite the long odds of finding an investor for a property with a below market long term lease, she secured an offer, managed the buyer's concerns regarding the property inspection, and presented market data persuading the buyer to proceed without price concessions given the excellent value of the property.
I highly recommend Jen's team for your real estate needs.
Jen Berbas and her team are simply amazing! From beginning to end, every step of the way, they were consummate professionals and they treated us like we were guest executives. Her entire group were all so focused and driven, yet so calm and reassuring throughout a rather daunting process.
We contacted Jen months before we were ready to put our home on the market and she held a brief meeting with us to discuss our plans and needs. She offered us some initial information and then sent us weekly updates for our area so that we could keep tabs on the current market. Jen is very data-driven and methodical in her approach to selling your home, and she can break down trends and current conditions, and explain it all in terms you can easily understand. When we were ready to list, Jen and Kristin went over strategy with us and gave us guidance on timelines and what to expect. It was obvious that they had a well thought out game plan and were leaving nothing to chance. Amadora came in to evaluate the presentation of our home and helped to ensure it was shown in the very best possible light. The photographers they used took some absolutely amazing photos of the house and yard that had us just stunned! Everything all the way down to the yard sign spoke to the quality and commitment they put forth to sell our home and made it a first rate production! We quickly went under contract and again they were there every step of the way to coach us through the process all the way through the closing. If you are in the market to sell or buy a home, THIS is the team that you want helping you, and you will know it from the moment you meet them! Thank you Jen, Kristin, and Amadora!
Jen's team helped us buying a house remotely as first time homebuyer. It was such a nerve-wracking experience but Jen's team helped and educated us the whole time.
From the get go, Jen's team were very organized, knowledgeable, and thorough. They are also able to work with out crazy time difference across the US. Jen's team are always advised with real data and they sure know the expert on the Austin home market. Rachel Carpenter helped us through the process, and David Moxham showed us the homes and helped with a lot of video recording as we're in the area to check it out ourselves.
We were very blown away for the team's effort and hard work because it helped us a lot during this unfamiliar process especially doing it all remotely. We are very thankful for the team and would definitely recommend them!
We just bought a home in Austin with the help of Jen's team and were blown away by how thorough, professional and helpful they were. We are moving from Baltimore, and knew very little about the area. As soon as we contacted them, they arranged Zoom calls to introduce us to the process, sent us guidebooks in the mail, helped us narrow our search and outlined how each step of the journey would work.
During the search process, they checked in with us frequently, were always happy to visit houses at a moments notice, and got back to us immediately when we requested any information (sometimes within seconds!!) After we had the house under contract, they also arranged weekly phone meetings so that we knew what to expect and nothing fell through the cracks.
David was wonderful - he took us to see houses, was a wealth of information, and really felt like our ally. Jen provided us with all of the market info and trends, and was extremely thorough and supportive. Rachel was crucial in organizing everything for us, and always did so with kindness and enthusiasm. She then stepped up at the last minute to come to our closing when other circumstances prevented David from getting there.
We are so grateful to all three of them. This was a home-buying experience unlike anything we had seen before - we were given so much useful information in such an organized way, and we always felt completely supported by them. I would recommend them hands down.
My wife and I had the pleasure of working with the Berbas Group, specifically Jen, David, and Rachel, and I couldn't be happier with my experience. As first-time homebuyers, we were nervous about the whole process, but they made everything so easy and straightforward. From the moment we started working together, they were incredibly responsive, professional, and knowledgeable about the local real estate market.
Jen, David, and Rachel took the time to really understand what we looking for in a home and were always willing to answer our many questions. Most importantly, they were patient and never pressured us to make a decision we were uncomfortable with. They went above and beyond to find us properties and schedule tours and ultimately negotiate a deal in a very weird market.
Throughout the entire home buying process, they were true advocates for me and made sure that everything was taken care of. They were always available to answer our calls/texts and kept us informed every step of the way.
Overall, I couldn't be happier with my experience working with the Berbas Group. Jen, David, and Rachel are an absolute pleasure to work with, and I would recommend them to anyone looking for a knowledgeable, responsive, and professional real estate team!
Jen and her team are basically an all-star team! We're a first-time home buyer and needless to say, felt utterly overwhelmed by the entire process. Jen and team guided us through it all with thorough education about local market trends and things we should expect every step of the way. They’re highly organized, super knowledgeable and have a wealth of information to share and that's really what we were looking for in a realtor team. On top of that, they’re VERY responsive and are willing to answer every question we throw their way – no matter how silly they were. Our home buying process was kind of a more complicated one, but they went above and beyond 100% of the time (special shoutout to Rachel Carpenter who were there for me and helped look for a solution every time my stress level exploded). Also special shoutout to David Moxham who helped us tour all the homes we were interested in!