Big News! Director of Agent Success!

, Feb 25, 2022 | 0 Comments

We’re super, super excited to announce that we’ve hired the absolute best Director of Agent Success imaginable: Erin Szczerba!!!!

Erin is absolutely perfect for the role. Erin began her real estate career in 2002 in Denver. She transitioned to a marketing role at Dell in 2014. While at Dell, she trained enterprise sales teams to sell with specific marketing campaigns that were developed by her team. This combination of real estate and sales training experience is very unique and uniquely qualifies Erin. Beyond that, Erin’s short but highly effective experience with and understanding of our systems gives me strong confidence that she’s the perfect fit!

What is a Director of Agent Success? Think of Erin as your new sales coach, but a coach that cares about more than just the scoreboard (your sales.) Erin is going to help you follow processes and build habits that not only help you sell more, but that also help you operate more efficiently so that you have more time to do the things you love. If you have issues with work as it pertains to other things in life, please reach out to Erin just as you would reach out to Lauren and me (reach out to any of us) to chat about this.

What does this mean for everyone here? (Here goes Eric’s old man story…) When Lauren and I started working together, I knew that we had organizational debt, but I didn’t know how much until we’d worked together for a few weeks. We spent most of 2021 filling these organizational holes. It was a lot of work, but it was incredibly rewarding in both our company growth and in our effectiveness as a brokerage. In much the same way, I’ve known that we have habitual debt (I just made that term up) and I think that we’ll probably have more than I know about. What is habitual debt? It’s collective bad habits. We all know what we need to do to be effective, and we all really want to do those things, but we don’t have anyone to help us. Erin will help us fix our bad habits. I’m super excited about this because I know that building great habits is a pain in the butt, but it’s really not that hard when you have someone to help you. When everyone is on board with building amazing habits, and we build those habits, they then become part of our culture. At that point, we’ll have seen advances just as incredible as we saw in 2021.

What changes in our day-to-day? You’re going to hear from Erin more than you’ve ever heard from me. FUB allows us to comment to you guys and it allows you to comment back. You’ll see Erin pop her head in when she sees you do something awesome and you’ll see Erin ask questions when it looks like great habits weren’t followed.

Our first effort will have to do with steps #1-3 in the LCQ (Lead Conversion Secret Sauce.) My favorite sauce is Queso, so the acronym is now LCQ since “SS” isn’t the greatest abbreviation to ever use.

After we feel like we have a good handle on #1-3 of the LCQ, we’re going to dive super deep into the FUB Daily Workflow (I don’t have a great acronym for that yet, so please shoot me a separate message if you think of one.) In 2022, the FUB Daily Workflow will not be a “Wildly Important Goal” that we hope to meet, it’s going to be a WIG that everyone accomplishes all the time! I’m sure that we’ll discover more great habits to build as we dig in, and we’ll certainly address those. Right now, we just know that we need to work on the LCQ in its entirety.

Questions are very normal, so please comment on Facebook at this link with any questions and also feel free to reach out to Lauren, Erin, Bailey, and/or me (really – any or all of us) with any questions!!!

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2300+ Client reviews!

Elle helped us last year find our new home and she was fantastic! She walked us through step by
step, answered all questions all hours of the day and happily took us and our 4 rambunctious young
kids house hunting. We are truly happy with everything she did for us. She has since then found my
parents and some friends their homes to rave reviews as well! Such an excellent realtor that I would
(and have) recommend to anyone who is looking for a new home!

My wife and I made the decision to move to Round Rock from out of state after our daughter and grandchildren moved to Cedar Park. I put out feelers over the Internet with multiple real estate companies. I received numerous emails but only Elle’s assistant, Michelle, actually called me on the phone. She was extremely kind and helpful and we made the decision to meet with her and Elle on an upcoming house hunting trip. Elle was very helpful and knowledgeable and over the next couple of months helped us to decide on a new build in Mayfield Ranch. She assisted us all along the way and when issues came up she stepped in and made sure everything worked out out as they should. I am very glad she was in our corner.
Along the way Elle became more than just our real estate agent. We consider her our friend. I would highly recommend Elle to anyone looking to purchase a home. You will not be disappointed.
We also recommended Elle to our daughter and she helped them buy their first house.

Elle was very diligent in getting us our first rental home. She knows areas/neighborhoods well and definitely has a competitive edge. The Austin market is CRAZY but she helped calm any anxieties about a fast moving process.

From the first day I met Elle, I knew I could count on her knowledge and expertise of the real estate world. Elle provided more than wonderful advice. She did some work on my property because it was needed, and I’m not as young as I used to be! 😜 To work with someone who knows what she is doing and, most importantly, has a gigantic heart is such a joy. She is now a valued friend!

My wife and I thoroughly enjoyed working with Elle Klein. Elle’s expertise allowed us to make the best decisions throughout our home-buying process – from search, negotiation, and close. We highly recommend Elle Klein to anyone who wishes to work with a market expert.

Jean Holm, who works for Bramlett Realty, is the best realtor I have ever worked with. I have had twelve real estate transactions over the last 50 + years. Jean was far and away, head and shoulders over anyone else I have dealt with. She is an expert and knowing the market and the neighborhood. She gave me great advice and all the information I asked for, and I asked for a lot. Her response time to my calls and texts was beyond anything I would have expected. I initially called her about listing my house when Austin prices were at their peak. Packing up for staging took me months, my issue, and consequently I missed the window for a big sale. But I was determined to move and Jean helped me understand the changes occuring in the market and the best approach for my situation. She spent an incredible amount of time with me. Always cheerful, helpful, dependable, extremely knowledgeable, I rate my experience with Jean and Bramlett Realty a 10+. I am a very happy customer.

Our listing wasn’t moving which was frustrating, plus we had some troubles with the new home we had just closed on. If it weren’t for April Moreaux, we would have gone insane. She knows her business really well and was able to give great advice and follow up with us so we weren’t in the dark about anything. We dealt directly with April but everyone we passively worked with at Bramlett was always on the same page and it shows the company’s professionalism and great line of communication.

We worked with April Moreaux of Bramlett Residential to purchase our first home and we were very pleased. As a first time home buyer, we were concerned that our lack of knowledge of the home buying process would be a disadvantage to us. This was not the case though. April was attentive, responsive, and clearly had our best interest in mind throughout the whole process. Our 4 year old ended up really taking a liking to her also as she kept him occupied during walkthroughs. We would highly recommend her as she exceeded all expectations.

Joe was great in all aspects of inspecting, pricing and selling our house. We had two offers in two weeks and closed within a month of the listing. Highly recommend using both Joe and Bramlett Residential Real Estate as we’ll be doing with another property sale soon.

I had a fantastic experience working with my realtor Becky Welch. I cannot speak highly enough of her professionalism, and dedication in helping me find the perfect home. She was always available to answer any questions I had throughout the process. Becky made the process of buying a home out of state easy. She took care of every detail for me from the beginning to the end.

Kevin Wilhelm is the best. I don’t know if we’ve ever had such attention paid to us and effort put out for any service we’ve ever had. It didn’t feel like a person trying to sell us a house. It felt like an old friend guiding us to a home. Kevin’s optimism was infectious, and weeks after settlement, he is still helping us to make the transition. We may be new to Texas, but we know we have at least one friend here.

I had a great experience with Kevin. This was my third home sale/purchase with him, and I’ve referred him to several friends over the years as well. Kevin is a top notch Realtor, and he gives me the information I need in order to make an informed decision. Kevin makes his recommendations but doesn’t flinch if I go a different direction, he has all the contacts when I need a referral, he negotiates hard on my behalf, he goes the extra mile and then another 10. I’ll keep recommending Kevin; he’s fantastic!

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